James Law’s - Etesian Group
You can find the Etesian Group at www.etesiangroup.com.au
Contact James Law on 0409 199 547
I can also be found on Twitter and Linkedin
Location – Perth Western Australia
Client base includes Western Australia, South Australia and Northern Territory.
A Business Survey for you to consider………….
- Does your business have a formal planning process that sets goals for the future (i.e. 12 months to 3 years)?
- In developing goals does your business consider the requirements of customers, suppliers or employees?
- Does your business have a vision statement?
- To what extent does your business promote a set of company values to employees?
- Does your business sponsor local or community activities?
- Does your business need to consider reducing it environmental impact?
- Does your business have set procedures for dealing with customer complaints?
- When was the last time you visited some of your (major) customers, rather than merely sending sales and marketing staff?
- How often does your business systematically measure customer satisfaction?
- How much do you involve customers in product or service development / improvements?
More to come soon…………………..
Cheers
James Law
0409 199 547
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