A Business Survey.................

James Law’s - Etesian Group

You can find the Etesian Group at www.etesiangroup.com.au

Contact James Law on 0409 199 547

I can also be found on Twitter and Linkedin

Location – Perth Western Australia

Client base includes Western Australia, South Australia and Northern Territory.

A Business Survey for you to consider………….

1. Does your business have a formal planning process that sets goals for the future (i.e. 12 months to 3 years)?
2. In developing goals does your business consider the requirements of customers, suppliers or employees?
3. Does your business have a vision statement?
4. To what extent does your business promote a set of company values to employees?
5. Does your business sponsor local or community activities?
6. Does your business need to consider reducing it environmental impact?
7. Does your business have set procedures for dealing with customer complaints?
8. When was the last time you visited some of your (major) customers, rather than merely sending sales and marketing staff?
9. How often does your business systematically measure customer satisfaction?
10. How much do you involve customers in product or service development / improvements?

More to come soon…………………..

Cheers

James Law

0409 199 547

Some thoughts for non-profits............

James Law’s - Etesian Group

You can find the Etesian Group at www.etesiangroup.com.au

Contact James Law on 0409 199 547

I can also be found on Twitter and Linkedin

Location – Perth Western Australia

Client base includes Western Australia, South Australia and Northern Territory.

Think About This……..

Ten key financial questions nonprofit board members should ask:

1. Have we run a gain or loss? (i.e., Are we better or worse off financially than we were a year ago?)
2. Are our key sources of income rising or falling? If they are falling, what are we doing?
3. Are our key expenses, especially salary and benefits, under control?
4. Do we have sufficient reserves?
5. Has the board adopted a formal policy for the establishment of reserves? Is our cash flow projected to be adequate?
6. Are we regularly comparing our financial activity with what we have budgeted?
7. Is our financial plan consistent with our strategic plan?
8. Are our staff satisfied and productive?
9. Are we filing on a timely basis all the reporting documents we are supposed to be filing?
10. Are we fulfilling all of our legal obligations?

Cheers

James Law

0409 199 547

Today's Thoughts...........

James Law’s - Etesian Group

You can find the Etesian Group at www.etesiangroup.com.au

Contact James Law on 0409 199 547

I can also be found on Twitter and Linkedin

Location – Perth Western Australia

Client base includes Western Australia, South Australia and Northern Territory.

Think About This……..

Can you answer these 3 key business questions?

·  Why do your customers buy from you?

·  Why do some potential customers buy from your competitors?

·  What do you have to do make them come to you?

Your business can gain the competitive advantage by:

·  Offering a better range of products

·  Improving the quality of your products

·  Making your products unique

·  Improving your quoting process

·  Delivering on time

·  Buying better

·  Educating your staff in areas like product knowledge and customer service

·  Having clear and simple lines of communication

·  Exceeding customer expectations

Understanding the numbers underpinning your business and the key fundamentals therein is critical to maximising your businesses return and ensuring a profitable and long living business.

If all else fails, blind optimism and the complete inability to look facts straight in the face will always get you through the day.

Cheers

James Law

0409 199 547